e-commerce-step-by-step 1. Marketing SEO, blogs, youtube, myspace, banner ads, print media, product reviews 2. Domain Name 3. Web Hosting 4. online payment (shopping cart? + paypal/google) 5. Sales: email/telephone? customer queries, product updates 6. Logistics: payment received = goods go out storage, stock levels, end of life products, large volume orders international customs? insurance? suppliers? 7. Customer Service: returns, shipping delays, out of stock, etc. 8. Finance: purchase price + tax + shipping < gross revenue employees/salaries? cash flow, business loans, credit accounts? 9. Legal: terms & conditions, business incorporation, taxes?