e-commerce-step-by-step
1. Marketing
SEO, blogs, youtube, myspace, banner ads, print media, product reviews
2. Domain Name
3. Web Hosting
4. online payment (shopping cart? + paypal/google)
5. Sales: email/telephone? customer queries, product updates
6. Logistics: payment received = goods go out
storage, stock levels, end of life products, large volume orders
international customs? insurance? suppliers?
7. Customer Service: returns, shipping delays, out of stock, etc.
8. Finance: purchase price + tax + shipping < gross revenue
employees/salaries? cash flow, business loans, credit accounts?
9. Legal: terms & conditions, business incorporation, taxes?